General

Welcome to Hearts and Flowers! We are committed to providing a delightful shopping experience. Please review our policies to ensure a smooth transaction and pleasant experience with our online store.

Illustration Purposes

All pictures shown on our website and marketing materials are for illustration purposes only. The actual arrangements may vary from the images shown due to the seasonal availability of flowers and containers.

Placing and order

Browse our catalogue, select your desired items, and proceed to checkout. Please ensure all details are accurate to avoid any delays. Order Confirmation: Upon placing an order, you will receive an email confirmation with the order details.

NOTE: For orders placed outside of Johannesburg, we use florists in supporting areas. The florist will ensure that the overall style and colours of the arrangement are preserved.

Substitutions

Occasionally, substitutions of flowers or containers may be necessary due to factors beyond our control, such as seasonal availability or supply chain issues. The florist will ensure that the overall style and colours of the arrangement are preserved. Any substitutions will be made with items of equal or higher value to maintain the quality and aesthetics of the arrangement.

Quality Assurance

We strive to use the freshest flowers available and guarantee that each arrangement is crafted with care and attention to detail. Should you have any concerns about the quality of your arrangement, please contact us within 24 hours of delivery.

Payment

Payment Methods: We accept payments via credit/debit cards, Peach Payments, and other payment methods as indicated on our website.

Payment Security: All transactions are processed securely by Peach Payments. We do not store your payment information on our servers.

Shipping and Delivery

We offer delivery services within Johannesburg and all major cities in South Africa. Please refer to our delivery policy for more details on delivery times and locations. It is the customer’s responsibility to provide accurate delivery information. We cannot be held responsible for failed deliveries due to incorrect or incomplete addresses.

Cancellation and Refunds

Orders can be cancelled up to 36 hours before the scheduled delivery date for a full refund. Refunds will not be issued for cancellations made less than 36 hours before delivery.

In the rare event that you are not satisfied with your order, please contact us within hours of delivery to discuss a suitable resolution, which may include a replacement or refund.

Privacy Policy

Your personal information is collected solely for the purpose of processing your order and will not be shared with third parties without your consent. Please refer to our privacy policy for more details.

Customer Service

Our team is dedicated to providing excellent customer service. Response Time: We strive to respond to all queries within 24-48 hours.

If you have any questions or concerns about your order, please contact us at:
M: +27 (82) 939 0714
E: admin@heartsandflowers.co.za

Terms of Use

Website Use: By using our website, you agree to comply with our terms and conditions. Unauthorized use of this website may give rise to a claim for damages.

Intellectual Property: All content on our website, including text, images, and logos, is the property of Hearts and Flowers and is protected by copyright laws.

Governing Law

This policy is governed by the laws of South Africa. Any disputes arising from the use of our website or services will be subject to the exclusive jurisdiction of the courts of South Africa.

By placing an order with Hearts & Flowers, you agree to these terms and conditions. We reserve the right to update or modify these terms at any time without prior notice. Please review our terms and conditions regularly to stay informed of any changes.

Thank you for choosing Hearts & Flowers for your fresh flowers, potted plants, and gifts. Please read our delivery policy carefully to ensure a smooth and satisfactory delivery experience.